Who We Are
Our website address is: https://tanamedi.co.uk.
TANA Mediterranean is an independent delicatessen operating in the United Kingdom. This privacy policy explains how we collect, use, and protect your personal data when you visit our site or place an order.
Comments
We currently do not allow public comments on our website. However, if commenting is enabled in the future:
- When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. An anonymized string (hash) from your email address may be sent to the Gravatar service to check if you’re using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website (e.g. in reviews or contact forms), we recommend avoiding images that include embedded location data (EXIF GPS). Visitors to the website can download and extract location data from those images.
Cookies
Our website uses cookies to improve your experience and ensure smooth functionality. This includes cookies related to WooCommerce, user logins, and site preferences.
If you leave a comment on our site, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
Additional cookie usage:
- A temporary cookie is set when visiting the login page to check if your browser accepts cookies — discarded when you close the browser.
- When you log in, cookies are set to store login information and screen preferences:
- Login cookies last for 2 days
- “Remember Me” cookies last for 2 weeks
- If you log out, login cookies are deleted
- If you edit or publish a post, an extra cookie is saved (for post ID), lasting 1 day
Embedded Content from Other Websites
Articles or sections on this site may include embedded content (e.g. Instagram posts, videos, product listings, etc.).
Embedded content from other websites behaves the same as if you visited that site directly.
These third-party websites may:
- Collect data about you
- Use cookies or tracking tools
- Monitor your interaction with their embedded content
- Track you if you’re logged into their services (e.g. YouTube, Facebook, Instagram)
What Personal Data We Collect
When you use our site, place an order, or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order history
- Payment method details (processed securely)
- Technical data (browser, IP, device info)
- Any other data you submit via contact forms or account settings
Payments
All payments are securely processed by Stripe. We do not store or see your full card details.
Stripe may collect and process personal data under its own terms. You can view Stripe’s privacy policy at https://stripe.com/privacy.
Who We Share Your Data With
We only share your personal data when necessary:
- With Stripe, to process payments
- With delivery services, to fulfill your order
- With our website hosting provider (for site functionality)
- With anti-spam or security services (for fraud prevention)
If you request a password reset, your IP address will be included in the reset email.
We do not sell or rent your data to third parties.
How Long We Retain Your Data
- Order data: Retained for 6 years (legal/tax purposes)
- User accounts: Stored until deleted by the user or admin
- Contact forms: Retained for up to 1 year unless actioned
- Comments (if enabled): Retained indefinitely for moderation history
What Rights You Have Over Your Data
If you have an account, placed an order, or used a form on this site, you can:
- Request an exported file of the personal data we hold about you
- Request that we delete your data (except where we must keep it for legal or security reasons)
To make such a request, email us at: contact@tanamedi.co.uk
Where Your Data Is Sent
- Payment data is securely sent to Stripe
- Contact forms or orders may be checked by an automated spam detection service
- Our website is hosted in the UK or EU, and we aim to comply with GDPR standards
Contact
For privacy-related questions or data access requests, please contact:
📧 Email: contact@tanamedi.co.uk